shipping & returns
Shipping & Returns
SHIPPING RATES
UK Royal Mail Tracked 2-3 working days £5.95
EUROPE (5-7 days) £21
USA + CANADA £25
REST OF WORLD £28
Free UK shipping for orders over £120
INTERNATIONAL SHIPPING
Taxes + Duties
*Important* We cannot guarantee that you will or will not be charged any taxes or duties for any orders placed for delivery outside of the UK. Any customs or import duties must be paid for by the recipient of the parcel. This applies only to international orders outside of the UK
If a package is returned to us due to customs issues when shipped internationally it must be re-sent with postage paid by customer
LOST OR MISSING PARCELS
Once the tracking number has been given, the parcel no longer becomes the responsibility of Lalo The Shop Ltd. If your parcel has become lost, we will endeavour to help you find it - please email info@lalotheshop.com
LALO cannot be responsible for packages once they have shipped and in the rare case that a package goes missing or is lost once shipped we cannot cover costs or refund for lost parcels
Once we’ve relinquished packages to Royal Mail, and have provided you with a tracking number, it becomes your responsibility to trace the package, should you not be at home to receive it and consequently miss your delivery time.
Please call your local post office depot quoting your tracking number before contacting us, as the parcel will most likely be there. However, if Royal Mail have attempted delivery twice, the parcel will be returned to us and you will be responsible for the redelivery charges
If a package is marked ‘delivered’ but not found, there is a chance it may have been taken by mistake or stolen from the residence after delivery and is then the responsibility of the owner/renter, and we cannot be expected to replace the item
RETURNS
Orders can be returned undamaged and unused with no signs of wear within 14 days to:
LALO THE SHOP
STUDIO 206
2ND FLOOR
D&J SIMONS BUILDING
130-150 HACKNEY ROAD
LONDON
E2 7QS
We reserve the right to deny the return if the item is not in its original condition.
Once returned, a refund will be processed to your original payment method - this may take up to 5 working days.
Customers are responsible for shipping costs when returning items. Please ensure you send returns with your name and order number visible. Please email us if you have any further enquiries
info@lalotheshop.com
All sale items cannot be returned and are final
Customer satisfaction is our top priority, and we would never want to leave anyone empty handed or disappointed. With that said, our small business is unable to support itself if we are responsible for refunding errors outside of our operations. While we are strict with our policies, if need be please (kindly) reach out and we will do our best to assist in any way we can in any situation. we will always be happy to help - thank you for understanding