LALO cannot be responsible for packages once they have shipped and in the rare case that a package goes missing or is lost once shipped we cannot cover costs or refund for lost parcels

Once we’ve relinquished packages to Royal Mail, and have provided you with a tracking number, it becomes your responsibility to trace the package, should you not be at home to receive it and consequently miss your delivery time. 

If a package is returned to us due to customs issues when shipped internationally it must be re-sent with postage paid by customer and will not be refunded or cancelled

If a package is marked ‘delivered’ but not found, there is a chance it may have been taken by mistake or stolen from the residence after delivery and is then the responsibility of the owner/ renter

Customer satisfaction is our top priority, and we would never want to leave anyone empty handed or disappointed. With that said, our small business is unable to support itself if we are responsible for refunding errors outside of our operations. While we are strict with our policies, if need be please (kindly) reach out and we will do our best to assist in any way we can in any situation. we will always be happy to help - thank you for understanding